Terms and Conditions

Terms and Conditions

The conclusion of the agreement

Terms and conditions apply to all our products. Changes in name, address, e-mail, or payment information must be notified immediately in writing to NATURIGIN to kundeservice@NATURIGIN.dk. You will receive an email receipt of your purchase.

Prices

All prices on shop.NATURIGIN.com are stated in EURO and include VAT.

Payment

You can pay with a debit card, VISA, Apple Pay and MasterCard. The payment will be drawn from your account once NATURIGIN has shipped your order. In connection with your money being withdrawn, you will receive an e-mail with information about the amount and what the order contains. The parcel gets shipped with postal service. Tracking information will be sent to you. Receipt for each purchase via payment card is forwarded through e-mail. Otherwise, we can always access order history, receipts, and subscription information and more via your account on NATURIGIN.

Returns

The 14-days right of return is calculated from the day you receive your item(s) after which the item(s) must be returned to NATURIGIN within 14 days. The right of return can only be exercised if the article(s) are returned in an unopened condition and in the same quantity as you received them in.

The right of return lapses if you use the goods in a way that impairs its sales value significantly. Once the item has been received back and approved as a return, the price of the purchase will be refunded to your account within a few days. You must bear the cost of the return yourself.

Refusion

In the case of returned goods or goods that are cancelled before dispatch, there will be a full or partial refund of the purchase price. Refunds are usually always made by bank transfer, and we therefore need information about the registration number and account number for your bank account. This information is not sensitive and can easily be provided via email or other traditional form of correspondence.

Enquiries concerning return

When returning an article, please send an e-mail to kundeservice@NATURIGIN.dk.

The package should be shipped to:

Compack
ATT: NATURIGIN
Borupvej 4
7330 Brande

We do not receive packages without delivery or packages sent by post. If the item is sent by Post Nord, it must be sent “with delivery” – if it is not, the package will be returned.

Private data

When you visit shop.NATURIGIN.com our system collects information about you and your use of our website. The data that the system registers includes information about which browser you use, what words, products and categories you search for, your IP-address, network location and information about your computer, mobile or tablet. All these things enable us to improve your user experience and optimize the NATURIGIN web shop. The legal basis for our processing of your data when visiting our website can be found in Article 6 (1) of the EU Personal Data Regulation. 1, letter f.

When you sign up for NATURIGIN’s direct marketing such as our Facebook page, newsletter or similar, we register your name, your mail address as well as other voluntary information that you provide in connection with the registration. The purpose is for us to be able to provide relevant marketing to you. The legal basis for this is article 6 (1) of the EU Personal Data Regulation 1, letter f. 

When you buy a product on shop.NATURIGIN.com or communicate with us via our website, we register the information you provide yourself, such as your name, your address, your email, your phone number, payment method, delivery method, IP-address as well as which products you purchased and potentially returned to us. This information is recorded so that we can deliver the products you have ordered as well as manage and comply with your rights to return and advertise an article. The legal basis for this is Article 6 (1) of the EU Personal Data Regulation.1, letters b, c, and f.

Receivers of your private data 

NATURIGIN turns over information about your name, address, mail address, order number as well as wishes for delivery to GLS/Post Nord or other conveyers that manage the freight and delivery of the articles bought from us. 

Due to reasons concerning marketing we hand over information about your name and email address to following extern collaborators: 

Google LLC and Facebook Inc that are established and run in the US. The guarantee of secure transfer of information from European countries to the US is ensured through the certification of the data processor under EU-U.S Privacy Shield cf. EU Personal Data Regulation Art. 45. 

Copy of certification of Google LLC can be found here: https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI

Copy of certification of Facebook Inc can be found here: https://www.privacyshield.gov/participant?id=a2zt0000000GnywAAC&status=Active

Your rights

To create maximum openness and transparency regarding our processing of your personal information we as data controllers must inform you of your rights.

The right of insights

You are at any time entitled to request information about what data we have registered about you, what purposes your data serve, what categories of personal information we have registered about you, who receives and processes the information and from where our data about you is collected. 

 

You are entitled to, per. mail, to be sent a copy of the personal information we have registered and process about you. If you wish to receive such a copy, you must send our customer service a written request to kundeservice@NATURIGIN.dk. We only send personal information that is directly linked to the email address to which the request was made.

The right to rectification

You have the right to have incorrect personal information about yourself corrected by us, so that we do not use incorrect information about you when you use NATURIGIN’s services. If you discover that there is an error in the information, we have registered about you, you must notify us of this via a written inquiry by email to our customer service so that we can correct the error.

The right to deletion

As a rule, you can always have your personal information deleted. Deletion of personal information can only be done retroactively. If you request your information to be deleted, you must be aware that information about you will be collected again if you use our company’s services in the future.

The right to data portability 

In certain cases, you have the right to have a copy of the personal information that you have provided to us handed out in a machine-readable format, just as you have the right to transfer personal information about yourself to another data controller.

The right to objection

You have the right to object to our processing of your personal information for the purpose of direct marketing, including the profiling, segmentation, and analysis that we perform to make our communication and marketing relevant to you.

The right to withdraw consent

You have the right to withdraw your consent to direct marketing, such as newsletters. If you wish to revoke your consent, you must contact us through email on kundeservice@NATURIGIN.dk cf. point 4.2.2.

The right to complain

You have the right to submit a complaint to the Danish Data Protection Agency, Borgergade 28, 5, 1300 Copenhagen K. at any time, regarding our company’s treatment of your personal information. In this relation, your complaint must be submitted either in writing by mail to dt@datatilsynet.dk or by phone on +45 33 19 32 00.

Processing of personal information

To manage your order, NATURIGIN processes a range of information about you, including name, address, telephone number, e-mail, and other matters relevant to your order. By purchasing our products, you consent to us using the information for the administration of your order as well as for statistical purposes.